COMPLAINTS PROCEDURES

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0207 485 0839, write to us at 195 Kentish Town Road, London, NW5 2JU, email us at cheryllambrou@kcjbuilders.co.uk, or fill out the Complaints Form below and we aim to respond within 10 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. 

Where we cannot resolve any complaints using our own complaints procedure, as a Federation of Master Builders Trader, we use FMB for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ 

Alternative Dispute Resolution 

Please confirm you are providing details of your complaints Policy and Alternative Dispute Resolution (ADR) service that is available to you. 

Complaints Form

Either call us on 0207 485 0839, write to us at 195 Kentish Town Road, London, NW5 2JU, email us at cheryllambrou@kcjbuilders.co.uk, or fill out the

Complaints Form below and we aim to respond within 10 days

of receiving your complaint.

Thanks for submitting!