K.C.J.

BUILDERS

Complaints Procedure

Complaints Policy and Alternative Dispute Resolution 

Please confirm you are providing details of your complaints Policy and Alternative Dispute Resolution (ADR) service that is available to you. 

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0207 267 2656, or write to us at 12 Inkerman Road NW5 3BT, or email us at cheryllambrou@kcjbuilders.co.uk and we aim to respond within 10 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ 

© 2017 by KCJ Builders.

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